Complaints Procedure

At Owlet, we strive to provide the highest level of service. If you're unhappy with our products or services, please let us know so we can address the issue promptly.


How to Make a Complaint

First, contact our UK Distributor Customer Services team:

  • Phone: 01730 895761
  • Email:

We aim to resolve your issue immediately over the phone or within one working day via email. For more complex issues requiring further investigation or referral to a manager or specialist, we will inform you of the next contact time.


Escalating a Complaint

If your complaint is unresolved and you remain dissatisfied, please escalate it by writing to our Directors, Selina & Simon:



Selina and Simon Russell

Cheeky Rascals Ltd

Liss Mill

Mill Road


Hampshire, GU33 7BD


Please note that as a husband-and-wife team, Selina and Simon may be on holiday together and unable to respond immediately. However, your correspondence will be prioritised upon their return.